Many different techniques and concepts have evolved to improve product quality. There are two common quality-related functions within a business. One is quality assurance which is the prevention of defects, such as by the deployment of a quality management system and preventative activities. The other is quality control which is the detection of defects, most commonly associated with testing which takes place within a quality management system typically referred to as verification and validation.

Quality management is focused not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.

One of the permanent quality objectives of an organization should be the continual improvement of its overall performance.

Quality management will ensure the effective design of processes that verify customer needs, plan product life cycle and design, produce and deliver the product.

We approach to long-term success through customer satisfaction; all members of an organization participate in improving processes, products, services and the culture in which they work.

A wide range of tools and techniques is used for identifying, measuring, prioritizing and improving processes which are critical to quality.